Allied Battery Technical Support Request

Technical Support Request

Please provide the requested info below:

Accurate and detailed information will help lead to a quicker resolution.

*Upload Proof of Purchase (Required)

Proof of purchase needs to be the end user's proof of purchase (NOT a dealer invoice with Allied).

*Product needing support:

Battery

Charger

Contact Information

*First Name

*Last Name

*Email

*Phone Number

*City

*State

*Zip Code

Company

Product Details

*Date of Purchase

*Order Number

*Purchased from what company?

*Does the battery have Bluetooth*?

*Commercial batteries & Black Drop-in-Ready batteries have Bluetooth

*Battery type?

*How Many Batteries Do You Have?

*What are the voltage readings of each Battery?

Cart Details

*Year / Make / Model of Vehicle

*How many seats (2, 4, 6 or 8 passenger cart - including rear-facing)?

*Top speed of cart?

*Does the cart have an upgraded motor or controller?

*What Model Controller Does Your Vehicle Have?

*What is the Amp Rating of Your Controller?

*Does the Cart Have Large Tires or a Lift Kit?

*What accessories does your cart have ?

*What Type of Charger is Being Used?

*Describe the issue

*What was the scenario that led you to realize there might be a problem?

If you have taken any steps to address or identify the issue, please describe those steps you have taken.

*Image of the Entire Battery Tray (Required)

*Side View Image Showing the Entire Cart (Required)

If you have additional photos that may help, please reply to your confirmation email with your files attached.

After clicking "Submit", if you have not received confirmation it was submitted, please scroll back up to find any instructions on what information is missing or needs to be corrected. Please correct the issue and then click submit again.

Please Note:
Any item/s shipped back without an approved RMA will be rejected and returned to sender.

*I agree to share this information with Allied Battery for support purposes.

Allied Battery Technical Support Request

Technical Support Request

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Allied Battery Technical Support Request